Before dispatch

Cancel anytime before Capital Keys London accepts your request for a full refund. LockNear does not charge a booking fee.

After acceptance

If the locksmith is already driving to you, you may receive a partial refund. A typical trip fee of $15–$25 may apply to cover dispatch costs.

Details are shown in your request summary before you confirm.

Times are based on your local timezone. Refunds return to your original payment method within 5–10 business days.

You or an authorized person must be present at the vehicle or property when the locksmith arrives.

Vehicle lockouts

Valid photo ID and proof of vehicle ownership may be required before work begins.

The locksmith will use non-destructive entry methods when possible.

Pricing

Your flat-rate quote is locked in the LockNear app before dispatch. Extra parts (keys, locks) are quoted on site before installation.

Capital Keys London operates in London, UK. LockNear verifies business identity for claimed profiles and surfaces customer reviews after completed jobs.

Your protection

All requests are logged in the app with ETA tracking and upfront pricing.

This business has confirmed liability insurance for on-site work.

If anything feels unsafe, cancel in the app and contact LockNear support from your request screen.